This policy applies to physical products purchased from Grogve, including alcoholic beverages. Return options depend on the product, the reason for the return, and applicable requirements. Nothing in this policy limits your mandatory consumer rights.
Return Eligibility and Conditions
Please contact us promptly if you would like to return an item. Contact us through https://grogve.com/contact-us/ to confirm the return period and arrangements that apply to your order.
For a change-of-mind return, items should generally be unused and in reasonably good condition, with original packaging, seals, accessories, and any included items retained where applicable. For alcoholic beverages, whether a bottle has been opened or its seal broken may affect eligibility for a change-of-mind return. These considerations do not remove your rights if a product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protections.
Where applicable, certain products may not be eligible for change-of-mind returns because of their nature, such as personalized or custom-made items, perishable or consumable goods, or sealed goods with hygiene considerations once opened. Any such restrictions depend on the product, relevant product-page information, and applicable requirements. Alcoholic beverages are not automatically excluded from returns simply because they contain alcohol.
How to Request a Return
- Contact us through https://grogve.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include photos of the item, packaging, or damage.
- We will review your request and confirm the applicable return arrangements, including eligibility, any relevant deadline, shipping responsibilities, and the return address. Please obtain these instructions before sending anything back.
- Package the item securely and send it to the address provided, following the return instructions. For alcoholic beverages, follow any applicable carrier restrictions and shipping requirements.
- Once the return is received, we will inspect it and let you know the outcome and any next steps.
- If a refund is due, we will process it as described below.
Refunds
Refunds are generally issued to the original payment method. If this is not possible, we will contact you to discuss an appropriate alternative consistent with applicable requirements.
We will confirm the refund amount and any applicable shipping charges or adjustments based on the reason for the return and applicable rules. We will also let you know when the refund has been processed. The time it takes for funds to appear in your account may depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable requirements. Different arrangements may apply to a change-of-mind return and to an item that is faulty, damaged, or incorrectly supplied. Please contact us before arranging return shipping so we can confirm the appropriate method and any related costs.
Exchanges
Exchanges may be available depending on stock, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is possible and how to proceed.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears faulty, please contact us as soon as reasonably possible with your order details and a description of the issue. Photos can help us assess the problem. Keep the item and packaging where reasonably possible while we provide instructions, and do not consume any product that appears unsafe or compromised.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable requirements, an appropriate resolution may include a replacement, refund, or another remedy. Change-of-mind exclusions and general packaging conditions do not override your mandatory consumer rights.
Contact Us
For return requests, refund questions, or confirmation of the arrangements for your order, please contact Grogve through https://grogve.com/contact-us/.
