Shipping Destinations
Grogve offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your delivery address and the available shipping options are confirmed at checkout.
Alcohol shipments are subject to destination-specific laws, import restrictions, and carrier requirements. Delivery is available only where legally permitted. Recipients must meet the legal drinking age in the destination jurisdiction, and age verification, valid identification, or an adult signature may be required. Certain addresses or products may be restricted even within a supported country.
Order Processing
Orders are prepared for dispatch after payment confirmation and any required order, address, or eligibility checks. Processing time is separate from transit time and may vary with product availability, order details, and demand. Any available processing estimate will be shown at checkout or provided in your order confirmation.
An order confirmation acknowledges receipt of your order and does not mean it has shipped. If an issue prevents dispatch or materially changes the expected processing time, we will contact you with available next steps.
Estimated Delivery
Available delivery estimates are shown at checkout, in your order confirmation, or with the shipping options offered for your destination. Estimates depend on the destination and shipping method and are not guaranteed arrival dates.
Transit times may be affected by carrier schedules, peak periods, customs clearance, and delivery to remote areas. Please consider both order processing and transit time when planning your purchase.
Shipping Costs, Taxes, and Import Charges
Shipping charges are based on your delivery address, order, and selected shipping method. The applicable shipping charge is the amount displayed at checkout before you place your order.
Applicable taxes collected by Grogve will be displayed at checkout. International orders may also be subject to customs duties, alcohol excise taxes, import taxes, clearance fees, or other destination charges. Unless checkout expressly states that these charges are included or prepaid, they are not included in the shipping charge and may be payable by the recipient to the carrier or relevant authority.
Please check your destination’s alcohol import rules before ordering. Any required recipient documentation, import permission, or payment must be provided promptly to avoid clearance delays or a returned shipment.
Order Tracking
When tracking is available for your shipping method, tracking details will be provided after dispatch. A tracking number may be issued before the carrier receives or scans the parcel, so updates may not appear immediately.
Tracking availability and update frequency vary by carrier and destination. Not all shipping methods provide real-time tracking, and updates may be limited during international handoffs or customs clearance. If tracking appears stalled or your parcel has not arrived within the stated estimate, please contact us so we can help investigate.
Address and Delivery Issues
Please provide a complete and accurate delivery address and contact details at checkout. If you notice an error, contact us as soon as possible. We will check whether a correction is possible, but changes cannot be guaranteed once an order has entered processing or been handed to the carrier.
If no eligible recipient is available, age verification cannot be completed, or a required signature cannot be obtained, the carrier may attempt redelivery, hold the parcel for collection, or return it. Follow any carrier instructions promptly and contact us if you need assistance.
If a shipment is returned because of an incorrect or incomplete address, missed collection, refused delivery, unpaid import charges, or an unmet delivery requirement, we will review the return and discuss available options with you. Reshipment depends on product condition, destination eligibility, and any applicable restrictions. Additional shipping, return, or handling costs may apply where permitted by law; we will explain any applicable charges before arranging reshipment.
If delivery fails because of an error on our part, please contact us so we can arrange an appropriate resolution. If a parcel is marked delivered but cannot be located, or arrives damaged, contact us promptly and retain the packaging and any supporting photos to help with the investigation.
Shipping Delays
Peak-season demand, severe weather, carrier disruptions, customs inspections, and remote-area routing can extend processing or delivery estimates. These events may also affect the availability of tracking updates.
If a significant delay affects your order, we will share available information and help coordinate next steps with the carrier where appropriate. We cannot guarantee a revised arrival date, but we will assist with investigating delivery issues and identifying an appropriate resolution.
Contact Us
For questions about delivery availability, shipping charges, tracking, or an existing order, contact Grogve at https://grogve.com/contact-us/. Please include your order number and relevant delivery details so we can assist you.
